[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"\u002Fen\u002Fservices\u002Fit-support":3},{"id":4,"title":5,"body":6,"description":100,"extension":101,"meta":102,"navigation":103,"ogImage":104,"path":105,"seo":106,"stem":107,"__hash__":108},"pages_en\u002Fen\u002Fservices\u002Fit-support.md","IT Support and Training",{"type":7,"value":8,"toc":97},"minimark",[9,30,42,69,74,83,90,94],[10,11,15,23],"hero",{":show-portfolio":12,"badge-icon":13,"badge-label":14},"false","hugeicons:customer-service","Support and training",[16,17,18,19],"p",{},"Someone to call when ",[20,21,22],"strong",{},"things get stuck",[24,25,27],"template",{"v-slot:lead":26},"",[16,28,29],{},"IT support, team training, and polished presentations. Essential services to support your business without needing an internal IT department.",[31,32,36,39],"description-block",{"title":33,":list":34,"list-name":35},"IT support","[\"Windows, Mac, and Linux workstations\",\"Email and Microsoft 365\",\"File storage and sharing\",\"Printers and local network\",\"Backups and restores\",\"Accounts, access, and passwords\"]","What we cover",[16,37,38],{},"When a business doesn't have an IT department, fixing outages falls on whoever is slightly tech-savvy, even if it is not their job. We take on that role: you call, we take a look, remotely in most cases and on-site when needed.",[16,40,41],{},"We also intervene before things break. An IT setup where every workstation runs a different OS version, its own software, and lacks verified backups always ends up causing a costly incident. Setting everything right once prevents a large portion of future calls.",[31,43,45,48,55,62],{"title":44},"Training",[16,46,47],{},"Training takes place on your premises, using your own files, in small groups or one-on-one. Three areas, depending on what your team needs.",[16,49,50,51,54],{},"First, ",[20,52,53],{},"office tools",": Excel beyond simple addition, Word for documents that stay properly formatted, Outlook, and the Microsoft 365 tools that most companies pay for without actually using.",[16,56,57,58,61],{},"Next, ",[20,59,60],{},"software development",": we train developers directly on their own codebase and the tools they use every day.",[16,63,64,65,68],{},"Finally, ",[20,66,67],{},"artificial intelligence",", which is our fastest-growing request. How to frame useful prompts, what these tools do well, what they make up, and above all, what never to share with them when data is confidential.",[70,71],"feature-grid",{":features":72,"title":73},"[{\"icon\":\"hugeicons:headset\",\"title\":\"Remote support\",\"desc\":\"Taking control of your workstation with your approval to solve the issue while you keep working.\"},{\"icon\":\"hugeicons:wrench-01\",\"title\":\"On-site support\",\"desc\":\"When the issue involves the network, a printer, or hardware, we travel throughout the Lausanne region.\"},{\"icon\":\"hugeicons:computer\",\"title\":\"Workstation setup\",\"desc\":\"Installation, configuration, accounts, business software, and backups. The machine arrives ready to use.\"},{\"icon\":\"hugeicons:mortarboard-02\",\"title\":\"Office tools training\",\"desc\":\"Excel, Word, Outlook, and Microsoft 365, working on your actual documents rather than abstract exercises.\"},{\"icon\":\"hugeicons:artificial-intelligence-04\",\"title\":\"AI training\",\"desc\":\"What these tools can do, what they make up, and what not to trust them with when dealing with sensitive data.\"},{\"icon\":\"hugeicons:presentation-bar-chart-01\",\"title\":\"PowerPoint presentations\",\"desc\":\"Formatting your content for pitches, board meetings, or trade shows, with a reusable template included.\"}]","What we offer",[31,75,77,80],{"title":76},"Presentations and decks",[16,78,79],{},"A poorly designed presentation does a disservice to a great topic. We take your content and format it for the occasion: pitches, board meetings, general assemblies, trade shows.",[16,81,82],{},"We focus as much on structure as on visual appeal. A slide containing fourteen bullet points will never be read, so the job often involves removing content rather than adding it. We also deliver a template in your brand colors, which you can reuse for future presentations.",[84,85,87],"cta",{"title":86},"An IT issue to resolve?",[16,88,89],{},"Describe the situation to us. We will tell you whether it calls for a quick fix, training, or a deeper setup cleanup.",[91,92],"faq",{":questions":93},"[{\"question\":\"Do you handle emergency requests?\",\"answer\":\"We respond during business hours, and a blocked workstation takes priority over other tasks. We do not offer night or weekend on-call service. If your business requires 24\u002F7 coverage, we will tell you frankly and direct you to a provider sized for that.\"},{\"question\":\"How is support billed?\",\"answer\":\"Hourly for one-off interventions, or as a fixed monthly fee if you call on us regularly. We always give you the rate before intervening, never after.\"},{\"question\":\"Do we need to be an existing client for support?\",\"answer\":\"No. We work on IT setups that we didn't install ourselves. In those cases, we start with an initial assessment, because troubleshooting an unfamiliar installation takes longer the first time.\"},{\"question\":\"Where do training sessions take place?\",\"answer\":\"On your premises, using your own files, which makes the session much more useful than a generic exercise. Remote options are also available if your team is spread across multiple sites.\"},{\"question\":\"How many people per training session?\",\"answer\":\"From one to about ten people. Beyond that, participants don't have time to ask their questions, which is precisely what makes live training valuable.\"},{\"question\":\"Do you also supply hardware?\",\"answer\":\"Yes, as a separate service: desktop computers, laptops, tablets, and smartphones, delivered pre-configured and ready to use.\"},{\"question\":\"Can you take over a presentation that is already started?\",\"answer\":\"Yes, and that is the most common case. You send us what you have, and we refine the structure and formatting. You receive an editable PowerPoint file back, not a static PDF.\"}]",[95,96],"service-links",{},{"title":26,"searchDepth":98,"depth":98,"links":99},3,[],"IT support for SMBs in French-speaking Switzerland, training in office tools, development, and AI, plus PowerPoint presentation design.","md",{},true,null,"\u002Fen\u002Fservices\u002Fit-support",{"title":5,"description":100},"en\u002Fservices\u002Fit-support","vh3CQMvKXMTvqrcXilReX2k29H5tQB0jEdrJNW5KP6w"]